Hiya Store Policies

Hiya Store Policies

Return & Refund Policy

At Hiya, we strive to provide our customers with high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below:

Eligibility for Returns
  • Items must be returned within 30 days of the original purchase date.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items
  • Gift cards, digital downloads, and final sale items are non-refundable.
  • Opened or used health, hygiene, and personal care items cannot be returned.
Return Process
  1. Contact our support team at info@goshophiya.com to initiate a return request.
  2. We will provide you with a return authorization and instructions.
  3. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Once we receive and inspect the return, we will issue a refund to your original payment method within 7-10 business days.
Exchanges

If you need to exchange an item, please follow the return process and place a new order for the replacement item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or refund at no additional cost.

Refund Processing
  • Refunds will be processed back to the original payment method.
  • It may take up to 10 business days for the refund to appear in your account.

Terms of Service

1. General Information

Welcome to Hiya! By accessing our website and using our services, you agree to comply with the following Terms of Service. Please read them carefully before making a purchase.

2. Use of Our Website

  • By using our website, you confirm that you are at least 18 years old or have parental consent.
  • You agree not to use our products for any illegal or unauthorized purpose.
  • Any misuse of the website, including fraudulent activity, hacking, or violating our policies, may result in legal action.

3. Orders & Payment

  • We accept major credit cards, PayPal, and other approved payment methods.
  • All transactions are subject to verification for fraud prevention.
  • Hiya reserves the right to cancel or refuse any order suspected of fraudulent activity.

4. Product Availability & Pricing

  • Prices are subject to change without notice.
  • We make every effort to ensure product descriptions and pricing are accurate. However, in case of errors, we reserve the right to correct them.

5. Limitation of Liability

  • Hiya is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or services.
  • Our maximum liability for any claim will not exceed the total purchase amount of your order.

6. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of our website after changes are posted constitutes acceptance of the revised terms.

Fraud Prevention Policy

At Hiya, we take fraud prevention seriously and are committed to protecting our customers and business from fraudulent activities.

1. Identifying Fraudulent Orders

We use advanced fraud detection tools to identify suspicious transactions. Orders may be flagged and reviewed if they exhibit:

  • Unusual purchasing patterns (e.g., multiple $1 transactions).
  • Mismatched billing and shipping addresses.
  • Orders from disposable or suspicious email addresses.

2. Fraud Prevention Measures

  • We verify all high-risk transactions before processing.
  • Orders suspected of fraud may be canceled and refunded to prevent unauthorized charges.
  • Chargebacks for fraudulent orders are actively disputed.

3. Reporting Fraud

If you suspect fraud on your account, please contact our team immediately at info@goshophiya.com. We will investigate and take appropriate action.

4. Unauthorized Transactions & Chargebacks

  • If a charge is disputed without contacting us first, we reserve the right to block future transactions from the cardholder.
  • Repeated fraudulent activity may result in account suspension or reporting to law enforcement.
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